Employee Onboarding

Billing Supervisor Job Description

Position Summary

The Billing Supervisor oversees billing operations to ensure accurate and compliant claims submission in accordance with Medicaid and payer requirements.

Essential Duties & Responsibilities

• Oversees billing processes and claim submissions.
• Ensures documentation supports billed services.
• Monitors denials and resolves billing issues.
• Maintains billing records and audit readiness.
• Collaborates with clinical and administrative staff.
• Monitors PTO submission.
• Ensures services align with Medicaid requirements.
• Participates in quality assurance and compliance activities.
• Reports billing totals to agency administration.
• Monitors authorization entry compliance.

Minimum Qualifications

• High school diploma or equivalent.
• Experience in healthcare billing, Medicaid preferred.
• Strong attention to detail and compliance standards.

Document: Billing Supervisor Job Description

Administrator Job Description

Position Summary

The Administrator is responsible for the overall management, operation, and compliance of the home care agency in accordance with Arkansas Department of Health (ADH) regulations, Medicaid requirements, Veterans Administration (VA) guidelines and agency policies.

This role includes executive oversight, human resources administration, regulatory compliance, and coordination of clinical and non-clinical operations to ensure safe, effective, and compliant service delivery.

Essential Duties & Responsibilities

Administrative & Operational Oversight

• Directs and oversees all agency operations to ensure compliance with ADH licensure standards.
• Ensures policies, procedures, and job descriptions are current and implemented.
• Serves as the primary administrative liaison during audits, surveys, and inspections.
• Maintains agency readiness for regulatory reviews and corrective action plans if required.

Human Resources (HR) Responsibilities

• Oversees all human resources functions, including hiring, onboarding, personnel files, disciplinary actions, and terminations.
• Ensures employee qualifications, licensure, certifications, and background checks meet state and federal requirements.
• Maintains compliance with personnel record retention requirements.
• Oversees staff training, performance evaluations, and continuing education tracking.

Compliance & Quality Assurance

• Ensures adherence to Arkansas Department of Health, Medicaid, and other applicable regulations.
• Oversees incident reporting, investigations, and corrective actions.
• Coordinates quality assurance and performance improvement initiatives.
• Ensures confidentiality and HIPAA compliance agency wide.

Financial & Administrative Oversight

• Oversees payroll and billing operations through designated supervisors.
• Reviews operational reports and ensures accurate documentation and reporting.
• Collaborates with leadership to ensure fiscal responsibility and sustainability.

Minimum Qualifications

• Associate’s degree preferred, Healthcare Administration, Nursing, Business, or related field.
• Minimum of two (2) years of administrative or supervisory experience in healthcare or home care.
• Demonstrated knowledge of ADH regulations and Medicaid requirements.

Physical & Work Requirements

• Ability to sit, stand, and work at a computer for extended periods.
• Occasional travel to agency offices or meetings.
• Ability to manage stressful situations and meet regulatory deadlines.

Document: Administrator Job Description

Care Coordinator Job Description

Position Summary

The Care Coordinator supports the coordination of non-clinical aspects of service delivery, ensuring caregiver scheduling, documentation support, and communication between clients, caregivers, and agency leadership.

Essential Duties & Responsibilities

• Coordinates caregiver schedules in accordance with authorized services.
• Communicates changes in care needs to the RN Supervisor.
• Supports onboarding and orientation processes for caregivers.
• Ensures required documentation is collected and maintained.
• Assists with compliance tracking and audit preparation.
• Responds to caregiver and client concerns within scope of role.
• Maintains confidentiality and professional standards.

Minimum Qualifications

• High school diploma or equivalent; healthcare experience preferred.
• Strong organizational and communication skills.
• Familiarity with home care operations and documentation systems.

Work Environment

• Office-based with occasional field interaction.
• Requires frequent computer and phone use.
• Weekend call rotation.

Document: Care Coordinator Job Description

Chart Filer/Auditor Job Description

Position Summary

The Chart Filer / Chart Auditor is responsible for maintaining the accuracy, completeness, and organization of client and caregiver records in accordance with Arkansas Department of Health (ADH) regulations, Medicaid requirements, Veterans Affairs (VA) and agency policy.

Essential Duties & Responsibilities

Record Management & Filing

• Maintains electronic and/or physical client charts in a timely and organized manner.
• Ensures required documentation is present, current, and properly filed.
• Monitors records for missing, expired, or incomplete documentation.
• Ensures records are stored securely and confidentially.

Chart Auditing & Compliance

• Conducts routine internal audits of client and caregiver records.
• Identifies documentation deficiencies and reports findings to leadership.
• Tracks corrective actions and follow-up compliance.
• Assists with preparation for ADH surveys, Medicaid audits, and internal reviews.

Confidentiality & Regulatory Compliance

• Maintains HIPAA compliance at all times.
• Ensures record retention and destruction policies are followed.
• Supports quality assurance and performance improvement initiatives.

Minimum Qualifications

• High school diploma or equivalent required.
• Experience in medical records, healthcare documentation, or compliance preferred.
• Strong attention to detail and organizational skills.

Work Environment

• Office-based role with extensive computer use.
• Requires handling confidential information.

Document: Chart Filer/Auditor Job Description

Marketer Job Description

Position Summary

The Marketing & Community Outreach Coordinator promotes agency services through ethical marketing practices, community engagement, and relationship-building while ensuring compliance with Arkansas Department of Health regulations, Medicaid requirements, Veterans Affairs guidelines and applicable marketing guidelines.

Essential Duties & Responsibilities

Marketing & Outreach

• Represents the agency professionally in the community.
• Develops and maintains relationships with referral sources.
• Coordinates outreach events, presentations, and informational sessions.
• Assists with marketing materials and digital presence.
• Completes ARChoice applications and follows through.

Compliance & Ethical Marketing

• Ensures marketing activities comply with ADH, Medicaid, and agency policies.
• Avoids inducements, misrepresentation, or prohibited referral practices.
• Maintains professional boundaries with referral sources and clients.

Reporting & Collaboration

• Tracks outreach activities and referral trends.
• Collaborates with leadership to align marketing efforts with agency goals.
• Reports concerns or potential compliance issues to administration.

Minimum Qualifications

• Experience in healthcare marketing, community outreach, or sales preferred.
• Strong communication and interpersonal skills.
• Knowledge of healthcare compliance and ethical marketing practices preferred.

Work Environment

• Combination of office, community, and event-based work.
• Extensive travel required.

Document: Marketer Job Description

Payroll Supervisor Job Description

Position Summary

The Payroll Supervisor oversees payroll processing to ensure accurate, timely compensation in compliance with labor laws and agency policy.

Essential Duties & Responsibilities

• Oversees payroll processing and verification.
• Ensures compliance with wage and hour regulations.
• Maintains payroll records and confidentiality.
• Coordinates payroll audits and reporting.
• Resolves payroll discrepancies.
• Participates in audits, investigations, and quality improvement initiatives.
• Maintains agency certifications of necessary licensure requirements.

Minimum Qualifications

• Payroll or accounting experience required.
• Knowledge of payroll systems and compliance standards.
• Knowledge of Medicaid, Veterans Affairs (VA) and ADH home care requirements.

Administrative & Operational Oversight

Administrator Absence

• Directs and oversees agency operations during administrator absence.
• Ensures policies and procedures remain implemented.
• Supports regulatory readiness and compliance activities.
• Assists leadership during audits and reviews.

Human Resources (HR) Responsibilities

• Supports onboarding, personnel documentation, and compliance tracking.
• Maintains employee records and licensure tracking.
• Supports training and continuing education documentation.

Compliance & Quality Assurance

• Ensures adherence to Arkansas Department of Health, Medicaid, and agency requirements.
• Participates in quality improvement initiatives.
• Maintains HIPAA confidentiality standards.

Physical & Work Requirements

• Ability to sit, stand, and work at a computer for extended periods.
• Ability to manage deadlines and confidential information.

Document: Payroll Supervisor Job Description

RN Supervisor Job Description

Position Summary

The RN Supervisor provides clinical oversight and supervision of personal care services to ensure safe, appropriate, and compliant care delivery in accordance with the Arkansas Nurse Practice Act, Arkansas Department of Health regulations, and agency policies.

Essential Duties & Responsibilities

• Conducts consideration of care, assessments, and ongoing supervision of care services.
• Develops, reviews, and updates individualized care plans.
• Provides clinical supervision and guidance to caregivers.
• Reviews documentation for accuracy, timeliness, and compliance.
• Ensures services are delivered within authorized scope and care plans.
• Participates in audits, investigations, and quality improvement initiatives.
• Serves as clinical liaison with physicians, case managers, and referral sources.
• Evaluates caregiver skills and evaluation of necessary knowledge.

Minimum Qualifications

• Active, unencumbered Arkansas Registered Nurse (RN) license.
• Minimum of one (1) year of nursing experience; home care preferred.
• Knowledge of Medicaid, Veterans Affairs (VA) and ADH home care requirements.

Physical & Work Requirements

• Ability to travel to client homes for assessments.
• Ability to work in office and field environments.

Document: RN Supervisor Job Description